Identify equipment
Use exact model / variant and serial number where available.
Share the model and serial number so our team can confirm compatibility before you order. A matching name alone is not enough.
Enter the model, serial number or part number, or send a request with a photo and quantity.
The process protects both compatibility and long-term service records.
Use exact model / variant and serial number where available.
Enter SKU, part number or a clear name / photo / position description.
Compatibility must resolve from an approved model ↔ part relationship, never keyword inference.
Confirm current / legacy / discontinued model status plus stock / lead-time record.
Create a part quote with quantity, destination, shipping and any replacement instructions.
Spare parts are not a separate, manually maintained list. They use the existing compatibility relationship with `relationship = spare_part`, so users cannot order a part that the product master data has not documented.
Open Compatibility FinderAvailability changes. Production should display the current approved status and review date for each part.
Use only when a current inventory / availability record supports the statement.
Show a dated lead-time value only after operations has approved it.
Use when supply is possible but not held as normal stock.
Show the approved replacement, supersession or support end state where available.
The website plan requires discontinued-model support years, replacement models and spare-parts supply plans to be clear. Those values must be loaded from approved lifecycle records.
Serial number and equipment model dramatically reduce wrong-part risk. Add a photo when the part number is unknown.